The player from Portugal experienced fulfilled the initial requirements, however the reward was not credited, and the requirements were being improved without the need of getting outlined during the Conditions and terms.
We inform you that the personal data voluntarily supplied by you're going to be processed by LOFAS SPRINT SRL as private info controller, for the objective of:
Depois bloquearam a minha conta e iniciando um processo de verificação de conta no qual fiquei sem o dinheiro que tinha na casa de apostas (900€).
The player from Portugal is unable to withdraw her winnings probably because of unfinished KYC. The participant finished the KYC and obtained her winnings.
Processing operations is going to be completed by Assignees appointed by the info Controller and/or maybe the Officer liable for knowledge processing, who work under their immediate authority in compliance with the Directions been given.
In line with our assessment methodology, we calculated the casino’s Security Index based on greater than 20 factors, such as its financials, fairness of T&Cs, participant issues, and a lot more. The upper the protection Index, the more likely you will be to obtain your winnings with no challenges. 7.5
The participant from India requested a withdrawal three times just before submitting this grievance. Winnings haven't been acquired as a consequence of ongoing verification.
That currently being explained, you can find casinos, which pose quite restrictive restrictions to the win and withdrawal amounts. This is the cause why we look at these limits in our casino evaluations. You will find information about the casino's win and withdrawal limits while in the desk underneath.
The participant struggles to verify his account as the casino is maintain requesting a completely new paperwork. The grievance was closed as being the participant stopped responding.
The player from India had submitted a withdrawal ask for a lot less than two months ahead of calling us. Winnings hadn't been obtained nearly that working day. The player experienced complained about not obtaining his withdrawal, nonetheless, the casino had clarified that the participant experienced presented an incorrect purse amount within the AstroPay payment program, and also the withdrawal experienced currently been processed on their own conclusion.
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The participant from Austria is unable to withdraw winnings as being the casino statements that Skrill, the tactic employed for deposit, will not be out there inside LEON Casino their country. In addition, the participant is prohibited from using other withdrawal techniques. The difficulty continues to be resolved correctly.
The player from India is going through issues withdrawing his winnings on account of ongoing verification. We turned down the grievance as the player failed to respond to our messages and questions.
We think about the casino's sizing and player grievances in relation to each other, as more substantial casinos have a tendency to obtain much more issues because of their bigger quantity of gamers.